Warranty Service

At Charter Homes, providing you with exceptional customer service is a top priority for us. Your Limited Warranty period begins the day you close escrow on your home. If you need to request service, please fill out the Customer Care Request Form below completely, including your address, and contact phone numbers. Provide a description of the work requested and its location in your home. All requests for service must be submitted in writing by email.

When we receive your request for service, our customer care professional will contact you to schedule an appointment to inspect the issues you have noted on your Customer Care Request Form. During the inspection, a determination will be made if the issues noted are covered by your Limited Warranty. If the Warranty Request issue falls within the specifications of the Limited Warranty, we will repair or replace the item in a timely manner and at no charge to you. The work will be done by Charter Homes or one of our sub-contractors. Please review your Homeowner Warranty and Maintenance Manual for more information about the Limited Warranty.

Customer Care Request Form

*Community:		Cambridge Pointe Crystal Haven Landcastle Riverton Stratton Summer Crest Traditions at Angle Lake Tuscany
*Homesite #:
*Address:
*Date of Request:		- -
*Closing Date:		- -
*Homeowner Name:
*City:
*State:
*Zip:
*Contact me at this number:		Home Office Mobile
*Other Phone:		Home Office Mobile
*Best day/time to call to schedule an evaluation appointment:
* Please list each requested repair/deficiency in the space below:
		Add repair/deficiency
Other comments or information you want us to know about:
By submitting this electronic form, I hereby request investigation and correction of the items listed above which are covered by the RWC Limited Warranty. All items not covered under The Limited Warranty will be my responsibility. I grant Charter Homes, its employees and agents authority to enter my home to inspect or repair these items during the hours of 8:00 am to 4:00 pm, Monday – Friday with prior arrangements.
If you are experiencing an emergency that presents an imminent danger of harm to persons or property, please contact emergency personnel or the relevant utility provider as appropriate.